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The Coherent Product Support Team is dedicated to your success and welcomes
your service-related questions, comments, or concerns.
For AVIA, Verdi and Vitesse Lasers
Contact Coherent Service or your authorized Coherent representative to arrange for replacement of the front panel, or keyboard.
If the front panel pushbuttons, control knob, keyswitch, or display malfunction, they cannot be repaired, and must be replaced by an authorized Coherent service representative. Contact Coherent Technical Support at 1-800-367-7890 or your local service representative for assistance.
Use RS-232 commands to communicate with the laser, and bypass front panel.
If the laser cannot be controlled from the front panel due to a front panel malfunction, the laser can be fully controlled from a computer by establishing RS-232 communication between the laser and computer, and using the computer to issue the appropriate commands. This will enable full operation of the laser while waiting for the front panel to be replaced. Refer to the operator's manual, Section titled External Computer Control, for complete details.