Advantage Plus (APlus) – Priority Parts Access
A service plan that provides a guaranteed shipping response for eligible replacement major components and complete equipment solutions to help support uptime and equipment availability. Response options may include 4-hour, Next Business Day, 2 Business Days, or customized shipping-response coverage, based on product eligibility, inventory availability, region, and the applicable service agreement.
KEY BENEFITS
- Provides prioritized access to eligible replacement major components and complete equipment solutions
- Supports improved uptime and equipment availability through defined shipping-response options
- Helps reduce customer inventory requirements and carrying costs
- Offers flexible coverage options based on operational needs, product eligibility, and availability
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Productivity Plus (PPlus) –
Enhanced Responsiveness
A cost-effective service plan that helps customers manage eligible repair costs after the standard warranty period. PPlus includes access to enhanced technical support (ETS) and prioritized service scheduling. For covered repairs, PPlus also includes Coherent genuine replacement parts, labor, and service travel, subject to the applicable service agreement.
KEY BENEFITS:
- Protect your investment and improve budget planning
- Eliminates paperwork delays in urgent situations
- Offers multiple laser systems and group discounts
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Enhanced Technical Support (ETS)
Enhanced Technical Support (ETS) provides advanced remote technical support for eligible systems through expert diagnosis, video or virtual support, remote access where available, log file analysis, and extended phone or email support. ETS is designed to help accelerate issue resolution, reduce downtime, and improve service preparation when additional Coherent support, parts, field service, or depot repair is required.
WHY CHOOSE ETS
Best Case = Faster Remote Resolution
- High Remote Resolution Potential – ETS is designed to resolve many issues remotely through advanced diagnostic support, video or virtual support, log file analysis, and expert technical review
- Faster Path to Resolution – ETS can help resolve issues in hours instead of requiring days for field service or weeks for depot repair
- Lower Service Cost – Remote resolution through ETS may reduce the need for more costly field service or depot repair options
- Advanced First-Aid Support – ETS provides a more intensive remote support method to help quickly diagnose, troubleshoot, and resolve eligible issues
Worst Case = Better Service Preparation
- No ETS Event Fee if Not Resolved – If ETS does not resolve the issue and the customer proceeds with a Coherent-recommended paid next step, such as field service, parts, or depot repair, the ETS event fee may be waived
- Better Diagnosis – Detailed remote analysis helps identify the likely root cause, required parts, and the most appropriate next service action
- Improved Service Readiness – When field service or depot repair is required, ETS helps Coherent better prepare before dispatch or repair intake
- Reduced Diagnostic Delays – ETS may help avoid additional visits or extended troubleshooting solely to determine parts or service requirements
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Preventive Maintenance (PM) Visits
Preventive Maintenance (PM) Visits are scheduled service events designed to help maintain system performance, reliability, and operational availability. PM visits can be aligned with production schedules, system configuration, and usage requirements. They may include covered labor, inspections, adjustments, and eligible consumable parts, as defined in the applicable service agreement.
KEY BENEFITS:
- Supports consistent system performance through planned maintenance
- Helps reduce the risk of unplanned downtime and avoidable service events
- Can be scheduled around production requirements and system usage
- Includes covered labor and eligible consumable parts as defined in the applicable service agreement
- May provide discounts for eligible parts and labor related to unexpected service events
PM scope, timing, consumables, exclusions, and any available service discounts are subject to product eligibility, regional availability, and the applicable service agreement.
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